Privacy & Security
Terms of business
Our Terms Of Business are available, in writing, by request. Please contact us through any of the means on our contact page to discuss this.
This email and the information that it contains may be confidential, legally privileged and protected by law. You understand that email is not a 100% secure communication medium and accept this lack of security when communicating with us. We use anti-virus software but responsibility for checking emails and any attachments for viruses must rest with recipients.
If you are not the intended recipient, please notify the sender immediately. You must not disclose the contents to any person or use it for any other purpose. Copyright in this email and attachments belongs to Nova Studios.
All instructions accepted by Nova Studios are accepted subject to our current terms of business.
By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.
Information that we collect from you when you visit, register or order products or services on www.novastudios.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
Use of your information
Your information will enable us to provide you with access to all parts of our site and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e- mail. If you change your mind about being contacted in the future, please let us know.
Disclosure of your information
The information you provide to us will be held on our computers in Hessle and may be accessed by or given to our staff and third parties including companies connected to Nova Studios who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow carefully selected third parties to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies, although, in that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know.
Security and Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to us on the details in our contact section.